Terms & conditions

Terms and Conditions

Truston Auto Shipping

Website: https://trustonautoshipping.us

Last Updated: October 11, 2026

1. Introduction

Welcome to Truston Auto Shipping. These Terms and Conditions govern your access to and use of our website, requests for vehicle transportation quotations, and services arranged or provided by Truston Auto Shipping.

By using this website, you agree to comply with the applicable website terms. Vehicle transportation services may also be subject to a separate written quotation, order confirmation, transportation agreement, and bill of lading.

If you do not agree with these Terms and Conditions, please discontinue use of the website.

2. Company Information

Business Name: Truston Auto Shipping

Address: 7409 Cullen Blvd, Houston, TX 77051, USA

Phone: (832) 937-3873

Email: info@trustonautoshipping.us

Website: https://trustonautoshipping.us

3. Services

Truston Auto Shipping offers information and quotation requests relating to the following vehicle transportation services:

  • Open Car Transport
  • Enclosed Car Transport
  • Door-to-Door Auto Transport
  • State-to-State Auto Transport

Service availability depends on the requested route, vehicle specifications, carrier availability, operating requirements, and other relevant circumstances.

The responsibilities of Truston Auto Shipping and any third-party transportation provider will be determined by their applicable legal authority and the relevant written service agreements.

4. Quotes and Pricing

Vehicle shipping quotes may be calculated using factors such as transportation distance, vehicle size, operating condition, carrier type, fuel costs, route accessibility, and market demand.

Unless a quotation expressly states otherwise, an initial estimate does not guarantee a final transportation price.

Any applicable charges, payment requirements, and conditions for price adjustments should be identified in the customer’s written booking documentation.

Customers should review the total price and payment terms before accepting a transportation order.

5. Booking and Scheduling

Customers requesting vehicle transportation must provide accurate and complete information, including:

  • Vehicle make, model, and year
  • Pickup and delivery locations
  • Vehicle operating condition
  • Preferred transportation dates
  • Relevant modifications or special handling requirements
  • Accurate contact information

Submitting a quote request does not automatically create a confirmed transportation booking.

A booking becomes effective according to the acceptance requirements stated in the applicable transportation agreement.

6. Pickup and Delivery

Pickup and delivery arrangements depend on carrier availability, access restrictions, local regulations, and transportation conditions.

Door-to-door transportation is subject to safe and lawful access for the carrier.

If a requested address cannot accommodate a transport truck, the customer and transportation provider may arrange a suitable alternative meeting point.

Pickup and delivery dates are estimates unless expressly guaranteed in a written agreement.

7. Customer Responsibilities

Customers are responsible for preparing their vehicles according to the applicable carrier instructions.

This may include removing personal belongings, securing loose accessories, disclosing mechanical problems, providing necessary keys, and documenting existing vehicle damage.

Customers must ensure that they have the legal authority to authorize transportation of the vehicle.

Any restrictions on personal property inside the vehicle should be confirmed before pickup.

8. Vehicle Inspection and Bill of Lading

The vehicle’s condition should be documented during pickup and delivery.

Customers or their authorized representatives should carefully review the bill of lading and any vehicle inspection records.

Any apparent new damage should be documented promptly at delivery, and customers should follow the applicable claims procedures.

Signing transportation documentation may have legal consequences under the relevant agreement.

9. Insurance and Liability

Applicable insurance coverage depends on the transportation provider, the relevant policy, and the circumstances of any loss or damage.

Customers should request information about applicable cargo coverage, exclusions, deductibles, and claims procedures before transportation.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Any additional limitations of liability must be disclosed in the applicable written agreement and comply with relevant federal and state laws.

10. Payments

Payment amounts, accepted methods, deposit requirements, due dates, and any additional charges will be governed by the applicable written quotation or transportation agreement.

Customers should not make payments through unverified channels or to individuals who have not been identified as authorized payment recipients.

11. Cancellations and Refunds

Cancellation eligibility, applicable fees, and refund rights depend on the stage of the booking and the terms accepted by the customer.

Any cancellation or refund policy must be provided to the customer before a binding booking is confirmed.

Nothing in this section limits non-waivable consumer rights under applicable law.

12. Delays and Unforeseen Events

Transportation may be affected by weather, traffic, road closures, equipment problems, government restrictions, and other events beyond reasonable operational control.

Any rights or remedies relating to delays will be governed by the applicable transportation agreement and relevant law.

13. Website Information

We aim to provide accurate and useful information on our website.

However, service descriptions, general estimates, and educational articles may change and should not be interpreted as guaranteed service commitments.

We reserve the right to correct errors and update website content.

14. Intellectual Property

Unless otherwise indicated, original website text, branding, and other proprietary materials belonging to Truston Auto Shipping are protected by applicable intellectual property laws.

Visitors may not reproduce or commercially exploit protected content without the appropriate permission.

15. Prohibited Website Activities

Users must not attempt to interfere with website security, submit fraudulent requests, impersonate another person, or use the website for unlawful purposes.

16. Third-Party Services

Vehicle transportation may involve independent third-party service providers.

The applicable contractual documents should identify the relevant parties and their respective responsibilities.

Third-party services may be subject to additional terms and policies.

17. Governing Law

These website Terms and Conditions are intended to be interpreted under applicable United States federal law and, where not preempted, the laws of the State of Texas.

Any dispute resolution provisions must comply with applicable transportation and consumer protection laws.

18. Changes to These Terms

Truston Auto Shipping may update these website Terms and Conditions when necessary.

Updated terms will be posted on this page with a revised effective date.

Changes to an existing transportation agreement will be governed by that agreement and applicable law.

19. Contact Information

If you have questions about these Terms and Conditions, please contact:

Truston Auto Shipping

7409 Cullen Blvd, Houston, TX 77051, USA

Phone: (832) 937-3873

Email: info@trustonautoshipping.us

Website: https://trustonautoshipping.us